To obtain a remote, part-time or full-time customer service position where I can use my
strong communication, accuracy, and problem-solving skills to support customers by phone,
chat, and email in a professional work-from-home environment.
Quality Evaluation Support / Data Collection (Telephone-Based Component)
Callaborate — Remote • September 2020 – Present
- Conduct high-accuracy data collection for national research surveys.
- Verify, document, and submit responses with a focus on clarity and consistency.
- Follow strict scripts, guidelines, and compliance requirements.
- Maintain productivity standards in an independent remote environment.
Survey Data Collection / Research Support
Verafast — Remote • August 2019 – Present
- Perform structured survey-based tasks for research and marketing insights.
- Accurately record digital responses and maintain project-specific guidelines.
- Work efficiently with minimal supervision in a remote environment.
Order Processing Specialist (Non-Phone + Phone Hybrid)
DoorDash — Remote • October 2014 – October 2018
- Entered, verified, and submitted customer orders through online systems.
- Communicated with businesses to confirm order details as needed.
- Coordinated accurate information for drivers and delivery teams.
Data Entry / Donation Processing
ACD Direct — Remote • October 2015 – March 2016
- Handled donor communications for nonprofit fundraising campaigns.
- Processed pledges, verified details, and ensured accuracy in payment entries.
Seasonal Email Customer Service Representative
MAI for ProFlowers — Remote • February 2015 – May 2015
- Responded to customer support emails during high-volume holiday seasons.
- Resolved issues, documented cases, and maintained tone and brand guidelines.
- Processed refunds, credits, and order adjustments.
Customer Service Professional (Non-Phone + Phone)
Arise Virtual Solutions — Remote • November 2013 – January 2015
- Supported customers for a major online retailer.
- Assisted with account access, billing inquiries, and product issues.
- Documented each case thoroughly and followed workflow protocols.
Data Recording / Script Compliance
Voter Research — Remote • October 2013 – December 2013
- Performed short evaluations using predefined scripts.
- Entered responses electronically with attention to accuracy and neutrality.
Volunteer Moderator & Administrator
Snail Mail Pals (Facebook Group) — Remote • January 2013 – May 2016
- Monitored posts, moderated content, and managed member approvals.
- Addressed member inquiries, resolved disputes, and upheld guidelines.
- Maintained simple documentation for group administration.
Owner / Blogger
Chatty Little Texas Mama — Remote • April 2013 – April 2015
- Managed a lifestyle blog, wrote articles, and cultivated online engagement.
- Handled email correspondence and basic content planning.
Customer Service & Dispatch Support
Novo 1 — Roadside Assistance • August 2010 – June 2011
- Documented customer needs and coordinated service providers.
- Ensured accurate data entry and case tracking.
Survey Assistant (Data Recording)
Shapard Research — Remote • August 2008 – November 2008
- Collected survey responses and entered data electronically.
- Adhered to project scripts and quality expectations.
Bryan Adams High School — Dallas, Texas
High School Diploma, 1998